Host
Answering as many questions as we can. We want to make
you feel wonderful throughout this whole process :)
Insights Team | Industry Insights & Guides
Creating and Publishing Your Retreat Listing
My retreat starts in one month- can I still submit a listing?
Are my changes saved automatically, or do I need to complete the listing in one session?
My retreat doesn't appear under the correct region or state- what should I do?
How can I choose the best location settings to improve visibility?
My retreat location isn't displaying correctly on the map- how can I fix this?
Can you walk me through the steps to add a retreat listing?
What's the best way to format my retreat name?
How long does it take for a newly added retreat to go live?
My updates aren't showing in preview- were they saved correctly?
Why aren't my price or accommodation edits showing in the photo section?
How can I duplicate an existing retreat listing?
How do I edit my retreat listing?
Do I have full control over my listing?
I've made edits - when will they be visible to guests?
Payments, Fees, and Payouts
How do fees work on healatindia.com?
Are there any fees deducted from my payout?
Can I receive my payout before the retreat begins?
How do I pay you for a booking I received through you?
What payout methods are available for hosts?
How and when will I receive my payments?
Who collects the remaining balance from guests?
How do payouts to Indian bank accounts work?
When do I need to pay the commission for a booking?
Improving Visibility with Commission Options
How to boost a retreat with commission?
Why should I offer transferable bookings?
Deposits, Refunds, and Cancellation Policies
How does the deposit system work?
How are cancellation policies applied?
What happens if I need to cancel a retreat that already has bookings?
How can I cancel a guest's booking?
Handling Guest Enquiries & Bookings
How do I change my retreat dates?
Why should I enable "Book Instantly" on my listing?
Can I receive notifications on my phone?
Can notifications be sent to multiple email addresses?
How will I know when I receive a new enquiry?
How can I increase the number of enquiries I receive?
Can I communicate directly with potential guests?
Where can I view all my enquiries, not just the most recent one?
How can I convert more enquiries into confirmed bookings?
Why did a booking come through without availability confirmation?
How do I manage my bookings efficiently?
Why timely responses matter: best practices for first contact with guests
How to respond to reviews and why it's important
How can I change the email address linked to my account?
How do I manage available spots to avoid overbooking?
Can I disable the "Book Instantly" option?
What should I do once my retreat is fully booked?
How can guests leave reviews for my retreat?
How do I adjust open spots or set weekly availability?
How can I block unavailable dates for open-period listings?
Purpose, Impact, and Inspiration
Is hosting retreats and teacher trainings truly worthwhile?
Pricing Your Retreat
How can I create custom pricing offers?
Can I add your platform commission on top of the price already listed on my website?
Can guests book accommodation separately from the retreat?
Can I add taxes or payment fees on top of the retreat price without commission being applied?
How do I add or update my retreat prices?
How can I add or modify seasonal pricing?
How can I add an Early Bird discount or Flash Sale?
If you can't find an answer, please contact us info@healatindia.com
